Our three brick and mortar stores are located in cities that have been impacted by coronavirus to varying degrees, and we will follow provincial rules in place independently for each store, so please call the store to ensure they are open prior to coming down.
Are you accepting cash in your stores?
Currently, we are only accepting debit and credit for purchases, no cash will be accepted at this time. This may change in the future, and we will provide an update when this policy changes.
Can I set-up an appointment for a fitting session?
Yes, please send an email to the store you would like to visit to set-up a time for a fitting session. They will schedule you in for 30 minute session, ask what you are looking to find and have items available for you to try on when you get there.
What if I have jeans I want hemmed/altered?
Given the health and safety concerns related to sewing previously worn garments, we will only be accepting unworn garments for hems. We will not be doing any repairs at this time. If we think your garment has been worn it will not be accepted for repair. Please contact email@example.com if you have any questions relating to this.
I dropped off a garment for a repair, hem or alteration before the shut down - what's happening with that?
All jeans that were paid repairs and dropped off before we shut down have been completed. They will be ready for pick-up when your local store reopens. Curb-side pickup is available by request.
Nudie Jeans that were part of the Free Nudie Repair Program were not all completed prior to the temporary closures, so please email the stores directly to see if you repair was completed. We will have more information about the Nudie Repair Program in early June.
What is being done in store to stop the spread of COVID-19?
When entering a Dutil location, everyone is required to use hand sanitizer and wear a mask. We are limiting our occupancy to 4 customers at a time and have placed markers throughout the shop to encourage social distancing. Additionally, our staff is sanitizing all high contact surfaces prior to opening the stores, and after each customer has left the store, as well as at closing. All clothing that has been tried on but not purchased is quarantined for two days. All Dutil staff have been supplied with masks, gloves and sanitation equipment. We require that anyone who has shown the signs associated with COVID-19 within the past 10 days to stay home. This health plan was developed from the guidelines by provincial and federal health officials.
Can I still order jeans online?
Our online store has remained open through the pandemic. Our team is practicing social distancing and maintaining a sanitized work environment as orders are shipped. Couriers across the world are experiencing significant delays due to an increased volume and COVID-19 restrictions - you should expect your package to take longer than you are used to.
All of our stores are once again offering in store pick-up. If you would like to pick up your order curb-side, call the store when you get here and we'll be happy to bring out your order for you.
Can I return jeans I purchased before the pandemic?
We are now accepting returns on all jeans purchased before the pandemic. These jeans will be set aside to disinfect and not put on our floor to be sold. As always, jeans that have been worn, hemmed, altered or washed are final sale, and not eligible for return - same with jeans that were purchased on sale. If you purchased your jeans online, please initiate your return with the form below.
Can I see your COVID-19 Work Plan?
Yes, you can read our entire Work Plan here: https://dutildenim.com/pages/dutil-denim-covid-19-work-plan
What if I have a question?
Please use the form below to contact our online team.