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Shipping

Denim fans, rest easy. We offer worldwide shipping, so you can get your hands on your favourite brands wherever you are.

How do you ship out orders and how much will it cost?

We ship out Canadian and US orders through Canada Post. Shipping is free on orders over $250 CAD (before taxes), and we charge a flat rate of $15 for all other orders*. Express shipping is available for $25.

Note, we aren’t responsible for any losses, delays or damages caused in-transit by the postal service, courier or customs agencies. Reach out to these services’ customer experience teams directly for assistance. Duties and taxes are the responsibility of the recipient.

*We charge a flat shipping rate of $20 USD for all orders going to Alaska and Hawaii.

Do you ship everywhere in the world?

We are currently also shipping to Europe for a flat rate of $40.00 and use DHL for this service.

Do you ship to P.O. Boxes?

We highly recommend having your order shipped to a personal or business address so that someone is physically present to receive your precious denim cargo.

If you only have access to a PO box, we can still ship it there, but there may be delays since they can only be delivered by Canada Post.

How long will it take for me to receive my order?

We endeavour to process all shipments within two business days. Generally, if you live in North America, you will receive your order within a week of it being shipped. Outside of North America, it may take up to two weeks.

If you requested any hemming or alterations on your order, it will take a few more days to process. There can also be slight delays in shipment during high-volume sales like Black Friday and Boxing Day, or due to delays from the couriers which are out of our control.

Is shipping insurance included when I place my order?

You bet. All orders are insured for up to $100.

Can I track my order?

Definitely—once we process your shipment, you’ll receive an automated email with a tracking number so that you can see where it is en route.

If for some reason you don’t receive a tracking number, reach out to online@dutildenim.com for help.

Can I pick up my order in store?

Yes! You can confirm the product is in stock at your local store by clicking "Find in Store" on the product page. You will receive a confirmation email when your order is ready. Order processing may take up to one business day. 

If the product is not in stock at your local store, it will be transferred from another store. Please note: if your order requires a stock transfer, your order may not be ready for pick-up for at least 7 business days.

Do I need to pay additional taxes, fees, or brokerage charges on my order?

We automatically add the appropriate provincial tax rate to all Canadian orders, so you won’t need to pay any additional fees when your shipment arrives.

All orders being shipped outside of Canada are not charged tax at the time of purchase. However, when your shipment arrives, you are responsible for paying all applicable taxes, duties and brokerage fees through the shipping provider. If you refuse to pay these fees, your order will be sent back to us and we’ll credit your account with the value of your purchase, minus any return shipping or import fees.

Do you ship everywhere in the world?

We are currently also shipping to Europe for a flat rate of $40.00 and use DHL for this service.

Who should I contact if I have other shipping-related questions?

Don’t be a stranger—reach out to online@dutildenim.com.