Denim fans, rest easy. We offer worldwide shipping, so you can get your hands on your favourite brands wherever you are.
How do you ship out orders and how much will it cost?
We ship out Canadian orders through Canada Post. Shipping is free on orders over $300 CAD (before taxes), and we charge a flat rate of $22 for all other Canadian orders. Express shipping is available for $31.
Orders to the contiguous US are shipped via UPS. Shipping is free on orders over $300 CAD (before taxes), and we charge a flat rate of $30 for all other orders*. Express shipping is available for $40.
Note, we aren’t responsible for any losses, delays or damages caused in-transit by the postal service, courier or customs agencies. Reach out to these services’ customer experience teams directly for assistance. Duties and taxes are the responsibility of the recipient.
*We charge a flat shipping rate of $50 CAD for all orders going to Alaska and Hawaii. Free-shipping on orders over $400 CAD (before taxes).
Do you ship everywhere in the world?
We are currently also shipping to Europe, the UK, Australia, & New Zealand for a flat rate of $100.00 and use DHL for this service.
Do you ship to P.O. Boxes?
We highly recommend having your order shipped to a personal or business address so that someone is physically present to receive your precious denim cargo.
If you only have access to a PO box, we can still ship it there, but there may be delays since they can only be delivered by Canada Post. We are unable to ship to PO boxes outside of Canada.
How long will it take for me to receive my order?
We endeavour to process all shipments within two business days. Generally, if you live in North America, you will receive your order within a week of it being shipped. Outside of North America, it may take up to two weeks.
If you requested any hemming or alterations on your order, it will take a few more days to process. There can also be slight delays in shipment during high-volume sales like Black Friday and Boxing Day, or due to delays from the couriers which are out of our control.
Additionally, if multiple items are ordered and they are not available in the same store there will be a delay as we transfer items to be shipped all together. We will not send split shipments. This may add up to a week and a half before your order is shipped, depending on when your order is placed.
Is shipping insurance included when I place my order?
You bet. All orders are insured for up to $100.
Can I track my order?
Definitely—once we process your shipment, you’ll receive an automated email with a tracking number so that you can see where it is en route.
If for some reason you don’t receive a tracking number, reach out to firstname.lastname@example.org for help.
Can I pick up my order in store?
No. At this time we are no longer offering in-store pickup.
If you would like to shop in store instead of ordering online, please email email@example.com who will be able to answer any questions on store inventory.
Do I need to pay additional taxes, fees, or brokerage charges on my order?
We automatically add the appropriate provincial tax rate to all Canadian orders, so you won’t need to pay any additional fees when your shipment arrives.
All orders being shipped outside of Canada are not charged tax at the time of purchase. However, when your shipment arrives, you are responsible for paying all applicable taxes, duties and brokerage fees through the shipping provider. If you refuse to pay these fees, your order will be sent back to us and we’ll credit your account with the value of your purchase, minus any return shipping or import fees.
Who should I contact if I have other shipping-related questions?
Don’t be a stranger—reach out to firstname.lastname@example.org. Please note, this email is monitored Tuesday to Saturday. We strive to reply to all emails within 48 hours, bar any extenuating circumstances.