Returns + Exchanges

Return Policy

Items that are unwashed, unaltered (e.g. hemmed or tapered) and unworn can be returned within 14 days of receipt for a refund or exchange. Please note that all items purchased with a discount of 20% or more are final sale. Items purchased prior to a sale are not eligible for a price adjustment.

Online orders may be returned or exchanged in store or online. Customers are responsible for any shipping costs associated with returning an item. Additionally, all original shipping costs are non-refundable.

Note: This policy is in effect on purchases made as of October 1, 2019. If you were given store credit or a gift card from a previous order, please contact online@dutildenim.com for further instructions.

Holiday 2023 Return Policy

Full-priced Items purchased between December 1st & 31st, 2023 that are unwashed, unaltered (e.g. hemmed or tapered) and unworn can be returned until January 14th, 2024 for a refund or exchange. Please note, all items purchased with a discount of 20% or more are still final sale and all other points of our normal return policy are in affect.

Shipping Back an Item Purchased Online

Before shipping any product back to us please contact us at online@dutildenim.com for further information about returning your purchase. We highly recommend using a trackable shipping service or purchase shipping insurance when you send back your purchase.

If you were shipped the wrong item, or your item is damaged, please send us an email at online@dutildenim.com describing your situation, as well as any necessary photos.

To initiate an online return or exchange, send us an email at online@dutildenim.com, making sure to include your order number, whether you would like a refund  or an exchange, and which item you are shipping. We will get back to you within 2 business days with further instructions, bar any extenuating circumstances. Please note, this email is monitored Tuesday to Saturday.

Please note, if you are located outside of Canada you will be responsible for any duties & brokerage fees that may be applied.

Please don't hesitate to reach out if you have any questions.